Q-dance - Online Merchandise Store

Online Merchandise Store

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Posted on 10 08 10 02:07
djsublimer
Nathan Hargraves
94 berichten
Lid sinds January 2010
Almost 5 weeks ago (or more now), I recently purchased a Defqon.1 Jacket from the Q-Dance store.

AFter countless emails (mind you they take there sweet ass time to reply) and forver going in circles with them, I have had it. For the amount of money and money for postage one has to pay, I would expect it to be atleast registered postage or have tracking. This is being shipped to Australia and the package doesnt even have tracking id or anything.

I am really dissapointed with the service. Has anyone else have had this issue when buying stuff from Q-Dance?

I am now $140 dollars out of pocket almost due to this and im not happy at all.

To send such an expensive item thru "normal mail" as they quoted and for the amount of postage you pay I would expect it to be registered or have tracking. Not happy at all!

Posted on 16 08 10 11:55
djsublimer
Nathan Hargraves
94 berichten
Lid sinds January 2010
Fuken joke
Posted on 16 08 10 20:52
Kleinman

427 berichten
Lid sinds January 2004
If u buy something that has to travel around the world, its gonna take some time to reach you. Just be patient. 5 weeks isnt even half the time its gonna take! That here's no tracking, is weird but happens a lot.
Posted on 16 08 10 20:52
Kleinman

427 berichten
Lid sinds January 2004
Dubbel
Kleinman edited this message on 16-08-2010 20:53 by 96%
Posted on 18 08 10 05:17
djsublimer
Nathan Hargraves
94 berichten
Lid sinds January 2010
Yeah well its got to the point Q-Dance have stop replying to my email now. I am not even bugging them, I'm actually being very patient and polite with them.

Now they wont even reply my email after another one of two emails sent to them about the problem and hoping for a solution.

This is the reason I ordered well in advanced because Defqon is here in less than a months time and I still have NOT received my jacket. I need it before the event.
Posted on 19 08 10 13:47
Radge_Packet

8 berichten
Lid sinds March 2010
send me 12 pounds and i will arrange delivery via one of my carrier pigeons
Posted on 19 08 10 14:09
Q-dance
Q- dance
1,830 berichten
Lid sinds April 2003
@DJSublimer: We understand that you're not happy with this.
Could you be so kind to send an email to info@q-dance.nl with your order codes and your complaint?

We'll make sure you'll get an answer within 24 hours!
Posted on 20 08 10 15:42
djsublimer
Nathan Hargraves
94 berichten
Lid sinds January 2010
quote:
Q-dance wrote on 19 August 2010 @ 14:09:
@DJSublimer: We understand that you're not happy with this.
Could you be so kind to send an email to info@q-dance.nl with your order codes and your complaint?

We'll make sure you'll get an answer within 24 hours!

Emailed you,

thank you.
Posted on 29 08 10 08:19
djsublimer
Nathan Hargraves
94 berichten
Lid sinds January 2010
...and still no reply.

Fuken over this.
Posted on 03 09 10 14:01
G-Luv

14 berichten
Lid sinds June 2010
that sucks bad dude. i was planning to order some stuff in time for defqon. as it turns out i left it to late for the "8-15 business day" delivery so never followed up ordering anything. probably lucky i didn't by the sounds of it!!!

hope you get a resolution to the situation!!
Posted on 04 09 10 00:13
Q-dance
Q- dance
1,830 berichten
Lid sinds April 2003
@djsublimer; you should have received an answer a few days ago, right?
Posted on 06 09 10 06:51
djsublimer
Nathan Hargraves
94 berichten
Lid sinds January 2010
I check my emails every night and have not received one yet. I will check again once I get home from work.

I have just sent one from my work email to the 'Merchandise' email address.

Thanking you...
Posted on 16 01 11 09:24
yots82
Andreas Andiwijaya
1 berichten
Lid sinds August 2010
so, the stuff will be delivered or not coz im planning to buy something from this website
Posted on 18 01 11 16:21
DOMiNiUM
G De M
485 berichten
Lid sinds January 2010
quote:
yots82 wrote on 16 January 2011 @ 09:24:
so, the stuff will be delivered or not coz im planning to buy something from this website

look at the date of the previous post m8 it will be delivered don't worry about it.:)
i have made a few orders and never had any probs with it.