Bit of help with the merchandise store please!

So I brought a couple of items in readiness for DefQon 1 in Australia and i payed for it though paypal. Now as the paypal transaction completed, i went to return back to the store site for a confirmation/ email but the screen went blank.

i've tried contacting merchandise@q-dance.nl (4 times) and still nothing . I even contacted the customer service line in Holland which cost about 25 dollars LOL. And the person on the other line assumed i was trying to buy the items though the phone even after i explained the situation.

At the moment i'm out of pocket about 85 dollars and i had to resort to activating a claim on paypal as it's my only form of security.

Just wondering has anyone else had any problems with the store site, or anything else above i have posted. And is there anything else i should / could do as i'm a quite annoyed about this.